We try to describe the items using the manufacturers labels and to the best of our knowledge. We are interested in you being completely 100% satisfied with your purchase and will make sure that is accomplished, so please contact us with any concerns before leaving feedback or less than 5 stars in any of the 4 categories if we have not fulfilled your expectations.
If you have a question about this item please email us at customerservice@aaagifts.net
You may call us between 8AM and 5PM EST Monday thru Friday @ 207-333-2069
FAQ:
Q: Do you combine shipping?
A: No. Although we try to keep shipping to a minimum. We Do NOT combine shipping because multiple orders could get shipped separately. Meaning multiple shipping charges for us also.
Q: When can I expect my order.
A: We try to ship your order with in 1 to 2 business days after receiving clear payment. We do not ship on weekends or holidays. Shipping times can vary from 3 to 8 days by UPS. Some sections of the US can take up to 10 days. If you do not receive your order with in 10 days of paying PLEASE let us know so we may correct the delivery.
Thanksgiving holiday has special delivery schedule. Orders placed after 10AM on Wednesday will not ship until Monday per UPS.
Q: I ordered coffee at 11:30 AM on Wednesday when will it ship?
A: We strive to ship everything within 24 hrs of receiving the order. It can take up to 2 business days not counting the day you place the order. This happens around Thanksgiving and Christmas holidays. This is do to the increase in sales during this time.
Q: Do you provide tracking numbers on shipments?
A: Tracking numbers are loaded into eBay the day we ship your order. We use eBays automated system. eBays sends out an email on our behave notifying you that your order shipped. If you do not receive an email from them, please let us know. You can always check your " My eBay " area that is where we upload the shipping information.
Q: What is the use by date or expiration date of your coffee?
A: We have 3 warehouses in the north east we run our coffee businesses and ship from. It is imposible to keep track of the expiration dates of the coffee you would be getting as hundreds deliveries are coming in and out of our warehouse each day. We could be shipping from our New Jersey warehouse on Monday and our Maine warehouse on Tuesday because inventory stocks are higher. But we do Guarentee your coffee to be Fresh when you receive it.
Q: Do you pay Import Taxes or Tarriffs on items shipped to Canada?
A: No. Import Taxes or Tarriffs are the buyers responibity. We do not collect them or pay them. The buyer will pay them if any at time of delivery. Please consult your countries Tax Dept. for rates and fees.
Q: May we substitute or change our order once it is placed?
A: No. We cannot change it after you have ordered. When you place an order our system is totally automated. It immediately forwards it to one of our 3 warehouses for our employees to ship. They just get a packing slip and label. The only thing that can stop them from shipping the order is no physical address on the label or if that warehouse is out of stock.
Q: What is your shipping schedule for certain holidays.
A: New Years Day: Orders placed after 10AM on Dec. 31, 2009 will not ship until Jan. 04 or 05, 2010 depending on sales.
Memorial Day: Orders placed after 10AM on May 28, 2010 will not ship until June 01 or 02, 2010 depending on sales.
Independence Day: Orders placed after 10AM on July 2, 2010 will not ship until July 6 or 7, 2010 depending on sales.
Labor Day: Orders placed after 10AM on Sept. 03, 2010 will not ship until Sept. 07 or 08, 2010 depending on sales.
Thanksgiving: Orders placed after 10AM on Nov. 24, 2010 will not ship until Nov. 29 or 30 2010 depending on sales.
Christmas: Orders placed after 10AM on Dec. 23, 2010 will not ship until Dec. 27 or 28, 2010 depending on sales.
Federal Holidays: If the United States Post Office is close for federal holiday if possible we will ship via UPS.
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