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| Q:When do I have to make payment? |
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| A:Payment should be made within 3 days of purchase. |
| Q:What is the cost of additional cards purchased in one transaction for UK delivery? |
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| A:For UK delivery, there is only one postage cost - all additional cards postage costs purchased in one transaction do not cost anything extra. |
| Q:Does personalisation inside the card cost anything? |
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| A:No, there is no additional charge for personalising the inside of a card. |
| Q:Does the card come with an envelope? |
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| A:Yes, all my cards come with their own envelopes. |
| Q:What happens if I buy a card by mistake? |
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| A:I will cancel the transaction - please contact me asap for this. |
| Q:What is the cost of additional cards for overseas purchased in one transaction? |
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| A:The additional charge for overseas is approximately 50p per card for USA, Australia, Asia etc.
Additional cards purchased in Europe (not UK) cost approx 25p per card.
If I charge too much for postage, I refund any overpayment as I only charge what the shipping actually costs.
Postage/Shipping cost is clearly displayed on postage label. |
| Q:What is your returns policy? |
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| A:All items can be returned within 14 days as long as they are in the same condition as received (please return in the hardbacked envelope that they are sent in). I will give a full refund and if the card is faulty I will pay the return postage. The refund will be issued upon receipt of the returned card by paypal. |
| Q:Do you combine shipping? |
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| A:Yes, For UK transactions additional cards bought and paid for in one transaction will not cost any extra charge. Therefore you will only pay one postage cost (UK only).
For overseas USA, Asia, Australia etc will be approximately 50p per card, cards purchased in Europe will be an extra 25p per card. |
| Q:When can I expect my order to arrive? |
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| A:I post all my items within 1 working day of receipt of payment by first class post. Your card will be delivered usually within 1 working day of postage but Royal Mail does say to allow a day or two more for first class. If you require an order urgently please let me know the date required and I will prioritise your order. |
| Q:How much is the Shipping and Handling Charge? |
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| A:UK Postage and packing is usually 75p for the 1st card - this pays for first class large letter costs - I pay for the packaging. I make no profit from postage charges.
Postage to Australia, USA, Asia etc is £3.30, postage to European countries is £2.70. This is what the postage charge actually is and is clearly displayed on the postage label. |
| Q:Do you ship internationally? |
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| A:Yes, I will ship worldwide and I do combine postage. Please email for costs as I charge only for the weight of the card, hard backed envelope, and the international postage cost which varies according to where in the world you are. |
| Q:Do you offer personalisation? |
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| A:Yes on the majority of my cards (see individual listings for details). If no personalisation details are given at the time of payment then I will presume that you would like the card left blank. |
| Q:Do you take private orders? |
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| A:Yes - if you don't see what you want then please ask as I can usually come up with something suitable for you and will let you know either way very quickly - I check my emails regularly. |
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