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ebay-nondelivery, damaged & wrong items
 Welcome to 3BBB
motorcycle !!
You'll find the lowest prices on
motorcycle parts here.
100%
Satisfaction Guaranteed !!!
1.
Non-Delivery:
We
always aim to ensure that your mail arrives in perfect condition and on
time, but sometimes problems arise. If your items do not turn up
AFTER our shipping time, please check the following points before
sending us a lost inquiry.
- Is your shipping address in PayPal matched with your
shipping address ?
- Is there any post office notice left in your mail box
? Sometimes buyers do not get their item because no one at home to
sign. In this case Postman will leave a message and bring it back to
post office and then schedule for a 2nd delivery. If the item still can
not be delivered. It would stay in the Post Office for up to 15 days.
After that the item will be sent back to us .
- Submit the receipt number we provided to your local post
office and request them to track.
In
case there is still no news about your item, we guarantee delivery
but need buyers to get following for us.
1. Please
request a non-delivery confirmation issued by your local post
office . In case our post office confirm the non-delivery is
correct, we will resend or make a full refund within two days.
2. Without
non-delivery confirmation:
We will
open a claim to our post office. As
part of our post office investigation into a lost item, they may ask
the foreign Postal Authority for details of what happened to your item
when in their country. This process can take up to 15
weeks to
complete for flat shipping, fast shipping - EMS takes 4
weeks.
When we launch an
investigation with a foreign Postal Authority we will always inform you
of this and will always provide you with details of the outcome.
According
to paypal seller protection & insurance policy, we are unable to
make full refund in private, must through ebay or paypal claim
procedure.
Pleaes do not worry, all items are insured, we guarantee delivery
and ebay & paypal protect buyers too. Buyes will absolutely get
full refund
for any lost items. All we need is time for post office to
complete the investigation, we apperciate all buyers will wait
patiently and believe us all of the protection policies.
The
delivery guarantee does not apply to the following situation and buyer
will have to pay shipping for resend:
1. Buyer provide
insufficient address.
2. Buyer provide wrong
address.
3. Unclaimed Items.
2. Damaged Items:
We
always use bubble wrap (usually double layered), peanuts, EPE pad
or air bag to prevent shipping damage. We also stick a " Fragile "
label on all packages to remind post office to take care of packages
very carefully. 99.97% packages arrived in very good condition. In case
you received a damaged package, pls refuse it or open it and do
carefully inspections when delivered. If you can not check it right
away, pls do not forget to apply for a damage report from the courier
within two days, all of packages are insured, insurance company will
recover the loss.
Without
a damaged report, we will supply new replacements for damaged parts but
buyers have to to provide photographs, the packaging of the item and
the
item itself. We reserves the right to inspect an item for
damage, you do not have to return thse items when you first send
your claim to us, but you must make sure that
you can send them back if requested to do so.
This warranty does not cover installation damage due to acts of God,
accident, misuse, abuse, or negligence to these products.
3. Wrong Items:
If
you received a incorrect item, we will issue you exchange it to the
correct item, no extra charges will be incurred, we will replace
correct item and pay the additional shipping charge and return charge.
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