If you are not entirely satisfied with your purchase we are happy to refund or exchange any clothing item within 14 days of receipt (excludes postage), as long as the item is received in a saleable condition with its original tags intact and was purchased in a fixed or auction price format.
Return postage is only chargeable if the item is faulty, or if a business seller failed to tell the buyer before the purchase that the buyer is responsible for returns costs for remorse returns.
However for all items that were purchased in an auction style format we are happy to refund or exchange if we are notified immediately and the item is returned within 48 hours of receipt.
An ebay 'returns case' MUST be opened which provides a formal record of the transaction and is for the benefit of both the buyer and seller. The buyer is responsible for the cost of postage when returning the item unless the item has been deemed faulty.
For hygiene reasons, we do not accept returns on earrings and pierced jewellery, unless the item is deemed as faulty.