| Terms And Conditions |
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All Our
Items Are Brand New Unless Otherwise Stated.
We cannot
control products which have a manufacturers fault but we will honour our
terms and conditions and replace any faulty items.
If you feel
there might be a problem, please feel free to inform us - after all we're
only human, mistakes can happen! Our contact details are shown below.
We would
also prefer to be contacted with any problems you might have with any
of our products before leaving Feedback. (Please give us a chance to solve
any problems you may have - Thank you.) |
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| Delivery |
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| All
items will be sent by Royal Mail, DHL or Parcelforce |
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PLEASE
NOTE: *ITEMS WILL ONLY BE DESPATCHED TO THE ADDRESS AS LISTED ON YOUR
EBAY ACCOUNT. AMENDMENTS MADE THROUGH PAYPAL OR VIA EMAIL WILL NOT BE
ACCEPTED UNDER ANY CIRCUMSTANCES.
*If
you want an item delivered to an address other than the address registered
with your eBay account you can add this additional address to your eBay
account before you purchase the item. You can then select this additional
address as the address that you want the item delivered to when you buy
the item. |
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IF YOUR
ITEM IS BEING SENT BY COURIER, YOU WILL BE EMAILED A TRACKING NUMBER FOR
YOUR PARCEL AS SOON AS YOUR ORDER IS DOWNLOADED. YOUR ITEM WILL THEN BE
DESPATCHED FROM OUR PREMISES USUALLY WITHIN 24HRS (MON TO FRI) OF THE
ORDER BEING DOWNLOADED.
YOUR TRACKING
NUMBER WILL NOT GO LIVE UNTIL THE PARCEL IS ACTUALLY DESPATCHED AND WITH
THE COURIER FOR DELIVERY. |
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| Delivery Times |
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| We are not
responsible for delivery times. Delivery
times are provided by the carrier, excluding weekends and bank holidays,
and may vary with package origin and destination, particularly during
peak periods. |
PLEASE
NOTE: WE DO NOT OFFER A NEXT DAY DELIVERY SERVICE.
ONCE
WE HAVE RECEIVED FULL AND CLEARED PAYMENT WE AIM TO DESPATCH ALL ITEMS
WITHIN 1-2 WORKING DAYS. HOW LONG IT TAKES TO ARRIVE DEPENDS ON THE CARRIER: |
- Royal
Mail 1st Class Standard: 2-3 working days
- Royal
Mail 2nd Class standard: 3-5 working days
- Other
24 Hour Courier (DHL): 1-2 working days
- Other
48 Hour Courier (DHL): 2-3 working days
- Parcelforce
24: 1-2 working days
- Parcelforce
48: 2-3 working days
Check at
local holding office as postmen often don’t leave a card.
If you do
not received the item within 7 days please contact us. |
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| Payments made
by PAYPAL, (Pounds Sterling only (GBP))- UK & OVERSEAS - GOODS will
be normally be shipped within 2 workings' days' IF NOT SOONER
Payments made by NOCHEX, (Pounds Sterling only (GBP))
- UK ONLY-NO ACCOUNT NEEDED - GOODS will be normally be shipped within
2 workings' days' IF NOT SOONER
Payments made by Postal Orders - GOODS will be normally
be shipped within 2 workings' days' IF NOT SOONER (Applies to the UK ONLY)
Payments made by Personal Cheques - GOODS will be shipped
once your cheque has cleared our banking system, normal 5 to 7 working
days.
Details of how to pay by personal cheque or postal order will be emailed
to winning bidder or you can complete the checkout. (Applies to the UK
ONLY)
If paying by Cheque(s) or Postal order(s), Please remember
to write your username and item number(s) on the reverse side of the Cheques
or Postal orders.PLEASE INCLUDE YOUR POSTAL ADDRESS. (This will help us
dispatch your goods quicker) - (Applies to the UK ONLY)
Please be sure to check all charges for the item before
bidding or buying.
We do not ship to PO box numbers or British forces address
(sorry).
All our items are professionally packaged and our p&p
costs include materials and labour.
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| Postage |
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| All
items will be sent by Royal Mail, DHL or Parcelforce |
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| If you are
the winning bidder you will receive an invoice with STANDARD AREAS postage
costs included Please
also read the information below for areas with additional charges, the
listing will state these charges if applicable. If in doubt or require
more information, please email the above address. All our items are weighed
individually and the price of postage reflects the weight including postage
materials. |
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| Additional
Postal Charges |
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| Additional
postage to the following areas: Northern Ireland, Republic of Ireland, Scottish
Islands, Channel Islands and all other islands off the mainland.
EXTRA £7.00 to Northern Ireland, Scottish Islands
and all other islands off the mainland.
EXTRA £15 to the
Republic of Ireland and the Channel Islands
Additional charges are determined by location and weight
and can be SUBSTANTIAL for delivery to any of the areas listed above.
If in doubt then PLEASE GET A QUOTE before purchasing an item (call with
your postcode, item number and product name).
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| Images: |
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| Product images
are for illustrative purposes only and may differ from the actual product.
We strive to faithfully reproduce images of the items we sell, however,
manufacturers constantly update and improve the design and specification
of products and it is not always possible to update product images as quickly
as the lines change. The item you receive will be of equal quality and value
to that shown in the listing. In
the case of listings where we have indicated that the colour of the item
may differ from the colour represented in the listing pictures, please
be assured that quality will not be compromised and that the item will
be identical to the product displayed in every detail apart from the colour.
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| Contact
Us |
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| Please email
us at the following address: ebay@tooltime.co.uk
or call us on 01355 221155 or 01355 222272 between the hours of 10am and
4pm Monday to Friday. |
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Please make sure you have read the description and the
information above before contacting us.
You will need to know the item number for all correspondence.
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| 14
Day Money Back Guarantee |
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| We offer a
14 day money back guarantee.
If for any reason you are not satisfied with your goods,
we will refund the price of the goods provided that they are returned
unused and in original condition, together with the original packaging
(if applicable), within 14 days of the date of the invoice, a copy of
which must be returned with the goods.
You must take reasonable care of the item/s and must not
open them.
You will be responsible for the shipping costs to return
the item back to us.
We cannot accept responsibility for returned items damaged
or lost in the post so advise you take out postal insurance.
To cancel your order you must advise us by email or in
writing.
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| Purchasing
Our Goods |
|
| After successfully
winning an item, please make your payment within (5 Days)
Please note: Full payment is expected within 5 Days of
our BUY IT NOW or AUCTIONS ending to avoid negative feedback being left
DON'T BID IF YOU CAN'T PAY!!.
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| Returns |
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| We will endeavor
to replace all broken items or give a refund of the bid / buying amount
at our discretion.
All returns must be in their original packaging. We cannot
accept responsibility for returned items damaged or lost in the post so
advise you take out postal insurance.
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| Payment
Methods |
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UK CUSTOMERS:
We accept Paypal, NOCHEX, Cheques, postal orders (uncrossed please).
OVERSEA CUSTOMERS:
We Only Accept Payments by PAYPAL from overseas customers in Pounds Sterling
Only - (GBP).
We do NOT
accept FOREIGN CURRENCY MONEY ORDERS or INTERNATIONAL CERTIFIED / UNCERTIFIED
CHECKS. For anyone who needs clarification, this means that if you are
a resident outside the UK, you need to check the exchange rates from Pounds
Sterling (GBP) to your currency at http://www.xe.com/ucc and pay via Paypal
in Pounds Sterling (GBP). |
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| CLICK THE
NOCHEX BUTTON
when paying please include the item number in the message box. |
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| Warranty |
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Please note: all warranty periods will begin on the original
date of purchase (this will be shown on the invoice sent with the item
bought). Please keep the original invoice as proof of purchase.
Hand Tools: are covered by a return to base guarantee
against faulty materials or workmanship for twelve months (60 days in
the case of tools used in the hire trade or commercial trade) from the
invoice date. Certain tools have consumable parts which are not included
in the guarantee, but generally replacement parts for these are available
and may be purchased from us.
Power Tools & Air Tools: are covered by a return to
base guarantee against faulty materials or workmanship for twelve months
(60 days in the case of tools used in the hire trade or commercial trade)
from the invoice date.
Watches: are covered by a return to base guarantee against
faulty materials or workmanship for twelve months. This guarantee does
not cover effects arising from accidental damage or misuse of the watch,
and is automatically lost if the watch is opened by non qualified or unauthorised
people. Straps, glass and batteries are not covered under the guarantee
All other products: are covered by a return to base guarantee
against faulty materials or workmanship for twelve months (60 days in
the case of tools used in the hire trade) from the invoice date.
If we cannot repair your item we will replace it with
an item of equal or greater specification.
In order to process your warranty claim we will require
a copy of your invoice which will act as your receipt of purchase.
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| Fair Wear
& Tear |
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| The above
guarantees do not apply to fair wear and tear or damage caused by misuse
or abuse of the products. |
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