| Terms
And Conditions |
All our
items are brand new unless otherwise stated.
We cannot
control products which have a manufacturers fault but we will honour our
terms and conditions and replace any faulty items.
If you feel
there might be a problem, please feel free to inform us - after all we're
only human, mistakes can happen!
We would also
prefer to be contacted with any problems you might have with any of our
products before leaving Feedback (Please give us a chance to solve any
problems you may have - Thank you). |
| Delivery |
| All
items will be sent by Royal Mail, TNT or Parcelforce |
| |
PLEASE
NOTE: *ITEMS WILL ONLY BE DESPATCHED TO THE ADDRESS AS LISTED ON YOUR
EBAY ACCOUNT. AMENDMENTS MADE THROUGH PAYPAL OR VIA EMAIL WILL NOT BE
ACCEPTED UNDER ANY CIRCUMSTANCES.
*If
you want an item delivered to an address other than the address registered
with your eBay account you can add this additional address to your eBay
account before you purchase the item. You can then select this additional
address as the address that you want the item delivered to when you buy
the item. |
| |
IF YOUR
ITEM IS BEING SENT BY COURIER, YOU WILL BE EMAILED A TRACKING NUMBER FOR
YOUR PARCEL AS SOON AS YOUR ORDER IS DOWNLOADED. YOUR ITEM WILL THEN BE
DESPATCHED FROM OUR PREMISES, USUALLY WITHIN 24HRS (MON TO FRI) OF THE
ORDER BEING DOWNLOADED.
YOUR TRACKING
NUMBER WILL NOT GO LIVE UNTIL THE PARCEL IS ACTUALLY DESPATCHED AND WITH
THE COURIER FOR DELIVERY. |
| Delivery
Times |
| We are not
responsible for delivery times.
Delivery times
are provided by the carrier, excluding weekends and bank holidays, and
may vary with package origin and destination, particularly during peak
periods.
|
PLEASE
NOTE: WE DO NOT OFFER A NEXT DAY DELIVERY SERVICE.
ONCE
WE HAVE RECEIVED FULL AND CLEARED PAYMENT WE AIM TO DESPATCH ALL ITEMS
WITHIN 1-2 WORKING DAYS. HOW LONG IT TAKES TO ARRIVE DEPENDS ON THE CARRIER: |
- Royal Mail
1st Class Standard: 2-3 working days
- Royal Mail
2nd Class Standard: 3-5 working days
- Parcelforce
24: 1-2 working days
- Parcelforce
48: 2-3 working days
Check at local
holding office as postmen often don’t leave a card.
If you do
not received the item within 7 days please contact us. |
| |
| Payments made
by PAYPAL, (Pounds Sterling only (GBP))- UK & OVERSEAS - GOODS will
be normally be shipped within 2 workings' days' IF NOT SOONER
Payments made
by NOCHEX, (Pounds Sterling only (GBP)) - UK ONLY-NO ACCOUNT NEEDED -
GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER
Payments made
by Postal Orders - GOODS will be normally be shipped within 2 workings'
days' IF NOT SOONER (Applies to the UK ONLY)
Payments made
by Personal Cheques - GOODS will be shipped once your cheque has cleared
our banking system, normal 5 to 7 working days. Details of how to pay
by personal cheque or postal order will be emailed to winning bidder or
you can complete the checkout. (Applies to the UK ONLY)
If paying
by Cheque(s) or Postal order(s), Please remember to write your username
and item number(s) on the reverse side of the Cheques or Postal orders.
PLEASE INCLUDE YOUR POSTAL ADDRESS. (This will help us dispatch your goods
quicker) - (Applies to the UK ONLY)
Please be
sure to check all charges for the item before bidding or buying.
We do not
ship to PO box numbers or British forces address (sorry).
All our items
are professionally packaged and our p&p costs include materials and
labour.
|
| Postage |
| All
items will be sent by Royal Mail, TNT or Parcelforce |
| |
| If you are
the winning bidder you will receive an invoice with STANDARD AREAS postage
costs included. Please
also read the information below for areas with additional charges, the
listing will state these charges if applicable. If in doubt or require
more information, please click
here to contact us. All our items are weighed individually and the
price of postage reflects the weight including postage materials. |
| Additional
Postal Charges |
Additional
postage charges will apply to the following areas: Additional charges
to Republic of Ireland, Channel Islands, Northern Ireland, Isle of Man,
Scottish Islands and all other islands off the mainland excluding the
Isle of Wight (no extra charge).
For items
sent by Sellers Standard Rate (Royal Mail):
Extra charges
to the following areas: Republic of Ireland (please contact us for a quote)
For items
sent by courier (DHL or Parcelforce):
EXTRA £7.00
to Northern Ireland, Scottish Islands and all other islands off the mainland
(excluding the Isle of Wight, no extra charge).
EXTRA £15
to the Republic of Ireland and the Channel Islands
Additional
charges are determined by location and weight and can be SUBSTANTIAL for
delivery to any of the areas listed above. If in doubt then PLEASE GET
A QUOTE before purchasing an item (call with your postcode, item number
and product name).
|
| Images |
Product
images are for illustrative purposes only and may differ from the actual
product. We strive to faithfully reproduce images of the items we sell,
however, manufacturers constantly update and improve the design and specification
of products and it is not always possible to update product images as
quickly as the lines change. The item you receive will be of equal quality
and value to that shown in the listing.
In the case
of listings where we have indicated that the colour of the item may differ
from the colour represented in the listing pictures, please be assured
that quality will not be compromised and that the item will be identical
to the product displayed in every detail apart from the colour.
|
| Contact
Us |
| Please email
us at the following address: 247bid@tooltime.co.uk
or call us on 01355 221155 between the hours of 10am and 4pm Monday to Friday.
Please make
sure you have read the description and the information above before emailing
us. You will need to know the item number for all correspondence.
|
| Unwanted
Items - Returns |
| We offer a
14 day money back guarantee.
If for any
reason you are not satisfied with your goods, we will refund the price
of the goods provided that they are returned unused and in original condition,
together with the original packaging (if applicable), within 14 days of
the date of the invoice, a copy of which must be returned with the goods.
You must take
reasonable care of the item/s and must not open them. You will be responsible
for the shipping costs to return the item back to us. We cannot accept
responsibility for returned items damaged or lost in the post so advise
you take out postal insurance. To cancel your order you must advise us
by email or in writing.
|
| Car
Wheel Trims |
| All
of the Car Wheel Trim sets that we sell are supplied from the manufacturer
as a universal fit. This means that they should fit all standard car wheels
but they do not supply a list of exactly which makes and models that they
will fit. They will fit around 99% of the cars on the road but if your
car does not have standard wheels they may not fit. Please note: wheel
trims are not designed to fit cars with Alloy Wheels, they are designed
as replacements for steel wheels that have originally had wheel trims
fitted.
If you buy
a set and find that they do not fit you can return them to us as long
as they are in "as new" condition, in their original packaging
and are suitable for re-sell. Please note: you will be responsible for
any postage costs incurred when sending them back to us.
Please also
check that you are buying the correct size of wheel trims before purchase.
Tyres will be marked with an "R" followed buy a number, such
as "13", on the sidewall. This will indicate that the wheels
are 13". If you buy the wrong size you can exchange them for the
correct size, if we have them in stock. In this case you will be responsible
for any postage costs incurred when sending them back to us. |
| Purchasing
Our Goods |
| After successfully
winning an item, please make your payment within (5 Days).
Please note:
Full payment is expected within 5 Days of our BUY IT NOW or AUCTIONS ending
to avoid negative feedback being left. Please don't bid if you can'y pay!
|
| Faulty/Damaged
Items - Returns |
We will
endeavor to replace all broken items or give a refund of the bid / buying
amount at our discretion. All returns must be in their original packaging.
We cannot
accept responsibility for returned items damaged or lost in the post so
advise you take out postal insurance. |
| Payment
Methods |
UK CUSTOMERS:
We accept Paypal, NOCHEX, Cheques, postal orders (uncrossed please).
OVERSEA CUSTOMERS:
We Only Accept Payments by PAYPAL from overseas customers in Pounds Sterling
Only - (GBP).
We do NOT
accept FOREIGN CURRENCY MONEY ORDERS or INTERNATIONAL CERTIFIED / UNCERTIFIED
CHECKS. For anyone who needs clarification, this means that if you are
a resident outside the UK, you need to check the exchange rates from Pounds
Sterling (GBP) to your currency at http://www.xe.com/ucc and pay via Paypal
in Pounds Sterling (GBP). |
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| CLICK THE NOCHEX
BUTTON
when paying please include the item number in the message box. |
| Warranty |
|
Please note:
all warranty periods will begin on the original date of purchase (this
will be shown on the invoice sent with the item bought). Please keep the
original invoice as proof of purchase.
Hand Tools:
are covered by a return to base guarantee against faulty materials or
workmanship for twelve months (60 days in the case of tools used in the
hire trade or commercial trade) from the invoice date. Certain tools have
consumable parts which are not included in the guarantee, but generally
replacement parts for these are available and may be purchased from us.
Power Tools
& Air Tools are covered by a return to base guarantee against faulty
materials or workmanship for twelve months (60 days in the case of tools
used in the hire trade or commercial trade) from the invoice date.
Watches: are
covered by a return to base guarantee against faulty materials or workmanship
for twelve months. This guarantee does not cover effects arising from
accidental damage or misuse of the watch, and is automatically lost if
the watch is opened by non qualified or unauthorised people. Straps, glass
and batteries are not covered under the guarantee
All other
products: are covered by a return to base guarantee against faulty materials
or workmanship for twelve months (60 days in the case of tools used in
the hire trade) from the invoice date.
If we cannot
repair your item we will replace it with an item of equal or greater specification.
In order to
process your warranty claim we will require a copy of your invoice which
will act as your receipt of purchase.
|
| Fair
Wear & Tear |
| The above guarantees
do not apply to fair wear and tear or damage caused by misuse or abuse of
the products. |
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