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HOURS OF OPERATION

9:00 AM - 5:00 PM EST
Monday - Friday

CONTACT US

Please contacact us via my messages.

247Jewelry is an E-Business and we conduct sales exclusively over the internet in our stores. We hope you enjoy shopping with us!

If you have special instructions or problems, please send a separate email. The system is automated, and we want to be sure and help you with your issue.

RETURNS

247Jewelry accepts returns FOR ANY REASON. Please return the item promptly within 30 days of receiving item, in the original packaging. Full refund will be granted if original plastic bag with inventory tag is includ ece of jewelry, OR you feel it was not properly described you MUST email us and let us know that you will be returning the item, in case we have any special instructions for return. You can return any item for a refund, NO questions asked, for any reason.

1. If your item is a single item of jewelry or watch part and the order is valued under $30.00, we will accept returns on items within 30 days of receiving item. Items must be in their original packaging. Full refund will only be granted on items with their original plastic bag (or packaging) with the inventory tag included. You will receive a refund for the item price. (Return shipping is not included UNLESS item is significantly not as described, or is defective.) You can ship back in any appropriate box or envelope. Returns without original bags (or packaging) and tags will be subject to a 20 % restocking fee.

2. Contact us via email before returning an item, if any the following is true (as we may have special instructions for return):

a. Your item is a single piece of jewelry or a watch part valued over $30.00.
b. You are returning multiple items or watch parts.
c. Your item is defective (damaged) OR you feel it was SIGNIFICANTLY improperly described— in these cases you MUST email us. USA customers with significantly incorrectly described items may email and request a postage paid return label for their item's return. For international customers returning items “not as described,” please contact us to discuss returning your item and refunding your return postage costs. Please note we cannot be held responsible for misinterpretation of the color or size of an item on your monitor.

3. Always include the item number or order number and your email address with any return. If you would like to do an exchange, enclose those details as well.

4. If you have any special instructions, be sure to include them as well.

Return via First Class Mail to:

Tracy Janik
997 Kensington Road
Kensington, CT 06037

We will return only purchase price, no shipping either way (unless item is defective or SIGNIFICANTLY not as described).

Returns without original bags and tags are subject to a 20% restocking fee.

Lots and other items – Lots are only returnable as a unit. We will return only purchase price, no shipping either way.

 A note on Feedback and Detailed Seller Ratings:
We do our best to provide you with a high level of service. We strive to get positive feedback and a 5 Star Rating on all DSR's.

Item as described – We do our best to properly describe items. If there is any discrepancy in item details, please let us know immediately so we can correct the advertisement. No mistake is intentional

Communication – We have done our best to communicate with you and have given you ample information to contact us with problems or questions at every step of the transaction.

Shipping Time – This refers to seller handling, not the transit time of shipping service. Your item(s) are packaged the next business day after payment is received, OR we have contacted you with a reason for our delay.

Shipping & Handling Cost – U.S. packages ship insured and with delivery confirmation. International packages ship insured.

PLEASE NOTE: According to eBay's current feedback computations, both negative AND neutral feedback act negatively on sellers. Therefore, we strive to receive positive feedback on all our transactions. If there is some reason why you are considering giving us a negative or neutral review, please give us the courtesy of letting us know why, and giving us a chance to rectify the situation. Sometimes we do make mistakes and errors do occur, but they are never intentional.

We cannot be held responsible for misinterpretation of the color of an item on your monitor, and will not issue refunds of shipping paid or return postage for complaints of this sort. Computer monitor colors vary wildly due to monitor type (LCD or CRT), graphics cards, and program interpretation. Actual color and size of item may vary from the item you see on your screen because of these factors. We strive for accurate measurements and photos, but cannot be held responsible for these variables, which are out of our control.

INSURANCE

Insurance claims can be filed after 30 days from shipping date for USPS domestic and after 45 days for USPS International EXCEPT Italy & France which can be filed after 60 days. If an item is damaged a form can be filed immediately. Print out and fill out this document. You are the Consignee. Fill out as best as you can, and forward to us to complete and process claim. Be sure and let us know exactly which shipment is concerned.

Email, mail or fax us this completed and signed affidavit.

Fax to 860-259-5134

Mail to:
Raefield Designs
997 Kensington Road
Kensington, CT 06037
USA

We package our items in GREEN bubble wrap--it is made from recycled material and is 100% biodegradable.
INSURED SHIPPING RATES
USPS
Price Per Order
Mail Class
USA
Intl
Canada
First Class
FREE
$3.49
FREE
Priority
$4.95*
$28.00
$28.00
Express
$19.43*
Email
Email
Realistic Delivery Time IN BUSINESS DAYS
USA Delivery
International Delivery
Mail Class
BUS Days
USPS Mail Class
BUS Days
First Class
4-14 Days**
Global First Class
10-42 Days
Priority
2-3 Days**
Global Priority
Email Us
Express
1-2 Days**
Global Express
Email Us
247Jewelry accepts PayPal and credit card via PayPal. PayPal's system will allow you to make a credit card payment without opening an account. We expect all items to be paid for within 14 days of purchase date. CT residents please add 6.35% sales tax. Thanks!
payments

*ALL USA Packages ship with delivery confirmation.

**Rates are per order (all pieces paid for in 1 payment).

NOTE: International Buyers

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

USPS First Class Air Mail Shipping can and does often take as long as 4-6 weeks. Shipments to Italy or France have been taking 4-8 weeks on a regular basis.

eBay's "Get It Fast" program requires us to ship express and priority next business day. NOTE we have no control over WHEN USPS actually delivers the item. Our Express mail rates and delivery times EXCLUDE weekends and postal holidays.

Special arrangements need to be made if you need your item delivered over a weekend or postal holiday. You should actually speak to us to be sure we can provide the service. USPS is charging extra for delivery on these days, you the buyer would have to absorb the cost.

Shipping Details: We ship M-F excluding postal holidays. Packages of single piece items are normally packaged next business day after cleared payment is received and shipped the same day or following morning. Insurance claims for non receipt can be filed: USA after 30 days, International after 45 days, ITALY & France after 60 days.

Because of Pay Pal rules, we MUST ship items in the manner which they were paid and to the address given to us with payment. If you need an address correction after payment is made, we will have to refund the payment and have you pay again with the proper information.

Note: This is a large automated operation, emails are not all necessarily read BEFORE shipments are made, so it may be impossible to catch your item before it is shipped.

We want you to be happy with your item We will do everything in our power to make sure you are happy with your item. If you are not happy for any reason please contact us for a solution prior to leaving feedback. We stand behind our merchandise if you have a later problem, contact us, we will do our best to make you happy. Feedback is left automatically by the system as soon as we ship your item.


We cannot ship to the following countries:

Abkhazia
Afghanistan
Algeria
Angola (including Cabinda)
Bangladesh
Barbados
Benin
Bolivia
Brazil
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Cape Verde
Central African Republic
Chad
Chechnia
Congo
Cuba
Djibouti
Dominican Republic
Ecuador
Eritrea
Ethiopia
Gabon
Ghana
Guinea - Bissau
Indonesia
Iran
Iraq
Ivory Coast
Jordan
Kenya
Liberia
Libya
Mali
Mauritania
Morocco
Niger
Nigeria
North Korea
Oman
Pakistan
Papua/New Guinea
Paraguay
Qatar
Rwanda
Senegal
Seychelles
Sierra Leone
Slovenia
Solomon Islands
Somalia
Sudan
Sri Lanka
Sudan
Syria
Tanzania
Togo
Tunisia
Uganda
Venezuela
Yemen

 

In addition, truck/rail shipments to and within Mexico other than as a connecting conveyance and any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.


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