Hi,

Listed below are our terms and conditions for 1st-Harrison.com.  We presume by buying items that we sell you are accepting our Terms and Conditions.

We hope that you never have a problem with any of our goods.  We sell only good quality items and all our goods are brand new we never sell anything second hand.

Payment.

We expect payment to be made within 7 days of auction end.  If you do have problems paying please let us know.  If we do not hear from you within 7 days we will resell the item and report the item as unpaid.  I accept paypal, cheques, postal orders and bank transfers.

Postage Costs.

Are included in the description.

Courier Costs.

Some of our goods are sent by courier.  We use business post most of the time.  They are very reliable and helpful.  Costs are usually found within the item decription.  There is usually an extra charge outwith the UK.  Please ask for extra costs if they are not listed.

Please let me know if your item arrives damaged or doesn't arrive within 3 working days.  I can chase the courier and will always assist with any claims.

Feedback.

I will always leave appropriate feedback once the tranaction is complete.  The transaction is complete once you are happy with your goods.

Please email me if you have any problems before leaving feedback.  I will assist in whichever way I can.

Return policy

Items must be returned in the original condition.

All refund requests must be made within 14 days of receipt.

Return shipping costs are at your cost.  We will not refund the return shipping costs unless there is a manufacturing fault or error on our part. 

We don't very often have to refund or replace but we will sort out any problems as quickly as we can.  As you can see from our feedback we give good customer service.

Towbars

We supply instructions with towbars and wiring kits.

We sell most of our towbars, wiring kits and sensors seperately so customers can pick and choose what they require.  We know alot of our customer already have parts from prevous towbars or are having them supplied from a different source. It is up to the customer to decide what they ultimately require for the safe fitting of their towbar and not our responsibility.

The wiring kits we supply are universal basic kits and it is up to the buyer to ensure that they check their vehicle specific requirements and bypass relays and sensors etc are fitted as required.

There is a phone number supplied with the towbar for the manufacturor and they are always very helpful and will provide fitting advice to you or to whoever is fitting your towbar.  1st-harrison are towbar suppliers only and recommend that customers seek advice from towbar fitting mechanics or their car dealer as neccessary to ensure their towbar is properly fitted.

We must be informed of any items damaged during delivery within three days to be able to claim against courier. A 7 day return period is given.  Any returns must be in the same condition as posted and a 20% handling charge will apply unless there is a manufacturing fault or an error on our part.  Return postage will not be refunded unless there is a manufacturing fault or error on our part. Any questions please ask.

Thank you for taking the time to read our terms and conditions.  Please don't hesistate to contact us at any time.

info@1st-harrison.com