I will be out of office for Chinese new year holiday during Feb.5th - Feb.22th 2018. With very limited access to email, I cannot check or reply your email in time. And we sincerely apologize for any inconvenience occurred to you.
According to the coming Chinese New Year, I would like kindly to remind you that, the package would be delayed during this time.(Usually you will receive package about 8-15 / (15-35 ) business days if we send by normal shipping) Owning to the New Year’s holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time. We appreciate your understanding and patience.
As for return or exchange, Yes, we accept return or exchange. We’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel. And I'll attend to your mail immediately after I come back from holiday.
We apologize again for the inconvenience, and your understand will be highly appreciated.
Thank you kindly and have a nice day!